Refund & Return Policy

Last updated: May 2026

30-Day Satisfaction Guarantee

We stand behind every bag we ship. Unopened products returned within 30 days of ordering are eligible for a refund to your original payment method.

Full product refunds, including shipping, are available if the product is defective or the order was incorrect due to an internal error.

How to Request a Refund

1. Email us at support@aarvoll.shop with your order number.
2. Briefly describe your concern (damaged product, incorrect item, quality concern, etc.).

Damaged Packages

We advise customers to inspect their orders upon delivery. If your order arrives damaged or tampered with, please contact the delivery service as soon as possible.

Subscription Orders

Monthly subscribers may cancel at any time via the Customer Portal. Cancellations take effect at the end of the current billing period; we do not issue prorated refunds for the current cycle.

Incorrect Shipping Address

We are not responsible for orders shipped to an incorrect address provided by the customer. If you realize your shipping address is wrong, contact us immediately. If the order has not yet been processed, we can update the address. If a product was sent to wrong address and returned to us, the customer is responsible for the cost of reshipping to the correct address.

Non-Refundable Situations

• Refund requests made more than 30 days after ordering.
• Products that have been opened without a documented quality issue.
• Orders placed with an incorrect shipping address provided by the customer.

Contact Us

Questions? Email support@aarvoll.shop